Agency Results

Basic Needs

  • More than 1,700 households with an annual income below $15,000 received a three to five day
    supply of food. Most recipients are working parents who report regular food insecurity.
  • Ambulance use dropped by 40% for those who utilize it excessively.


CSSW provides behavioral health services, including psychiatric evaluations, medication reviews, individual, conjoint and family counseling sessions. The program offers culturally sensitive bilingual staff, trauma informed services and evidence based best practices, management of major depressive disorders and a recovery oriented system of care model for substance use disorders.

  • Eighty percent of our clients report that their social interactions and family life have improved.
  • Eighty-five percent achieve two personal goals, small or large, set at intake — to pay rent on time, to take medications regularly or to repair a relationship.


In the past year, the safety, welfare, and most importantly potential, of more than a thousand children has been strengthened:

  • 250 young victims and their non-offending family members receive the comprehensive services they need through our coordinated, collaborative approach to child sexual abuse and child physical abuse.
  • 202 parents in specialized groups report substantive improvement in parenting skills and understanding the unique needs of their children.
  • 39 children became the newest members of welcoming, supportive families through open and special needs adoption.

Safer Communities

  • Recidivism rates for ex-offenders in the Prisoner ReEntry program are 35% lower than the average rate for Washtenaw County prior to program implementation.
  • Ninety-five percent of homeless returning prisoners were successfully diverted from the shelter to the housing program.
  • Eighty-five percent of domestic violence offenders report a first time increased awareness of their abusive behavior and less than 2% re-offend while participating in the year long program.


For more than 2,000 seniors in our county, specific help from CSSW has changed vulnerable situations to more stable ones:

  • 120 caregivers report respite from adult day services and in-home visits have decreased stress levels.
  • 286 seniors report feeling more secure in their homes through home repair services and installation of home safety devices.
  • 620 seniors resolved problems and made informed decisions about complex insurance issues.
  • 800 seniors received $450,000 in refunds through tax assistance.
  • 45 very frail seniors utilized personal escorts to doctor’s appointments to help relay and understand health conditions.
  • 600 seniors received individual referral and advocacy services for issues and problems.